Our Trading Name - Isle Creative
Isle Creative is a trading name of WebCentriX Ltd, any reference to Isle Creative or Isle in turn refers to WebCentriX Ltd, all invoices and bank payments will be sent under the name WebCentriX Ltd and will appear on your bank statements as such.
Payments & Service Setup
Payment Methods
If you are starting a new service subscription you agree to our standard monthly recurring payment method of direct debit, to assist with a speedy setup first time payments can be made by bank transfer or card payment.
We ask all of our subscription service clients to setup a direct debit agreement to automate payments. If the client doesn’t wish to or is unable to pay by direct debit there will be a small £2.50 manual administration charge per service, per subscription cycle. This is to cover the additional manual administration costs in reconciling and authorising the service to continue each subscription cycle.
Account Creation
Once your account has been created we will send you an invoice for the first payment by Credit or Debit card to get your service setup and running as quickly as possible. If you are mid-way through a month when you subscribe and you are wishing to setup a service that you will only receive a percentage of in the first month your first invoice will be for the pro-rata amount until the end of the month plus one full month.
At the same time as your first invoice we will also send you an online direct debit mandate, once complete all future payments are then automatically taken on the 1st of each month by direct debit on a pre-paid basis. You only need to setup this one direct debit mandate with us, if you wish to add further services at a later date we can add these onto your direct debit payment.
Payment Dates
We take all subscription direct debit payments on the 1st of each month, all recurring subscription services are on a pre-paid basis. If you have more than one service with us you will still only receive a single invoice on the 1st of the month with each service individually itemised.
Cancelling a Service
If you wish to cancel any of your services please just let us know and we can cancel individual services from your direct debit. Alternatively, you can also very easily cancel the entire direct debit with your own bank, either online or in branch. We are notified automatically of a cancellation of your direct debit via your bank and take this as a request to close your account and services with us, but we will send you an email just to confirm this is what you want to do before we close down any running services.
Maintenance Agreement Credit
If a direct debit agreement is in place all maintenance packages include a small credit agreement to the value of £200 to allow small updates and alterations to be made without a delay. This credit can be used as an hourly itemised invoice of works carried out at your request above those hours included within your maintenance package and invoiced separately from your normal monthly subscriptions.
All hours will be charged at your prevailing maintenance rate depending on the maintenance package you have chosen. Any used credit will be automatically collected by Direct Debit on the 1st of the month.
Credit Refresh Option
Should you require more than the included £200 credit before the direct debit is collected at the beginning of the following month, we will offer you the option to collect the £200 immediately without waiting until the normal monthly collection time. This will refresh your credit limit so that you once again have £200 of credit available to you.
Credit Increase
Should you find that you are hitting your credit refresh level two or three times per month please contact us, we may be able to increase your credit limit.
The Direct Debit Guarantee
The Direct Debit Guarantee is put in place in the UK to protect customers from payments that are collected in error.
The Direct Debit Guarantee protects the customer in three ways:
- Notifications: Customers must be notified in advance of a payment. IsleCreative, via GoCardless notify customers by email at least three working days before an individual payment is collected or a subscription is set up.
- Cancellations: Customers can cancel their Direct Debit mandate at any time.
- Chargebacks: Customers are entitled to a full and immediate refund of any payment they claim has been taken in error.
All banks and building societies that process Direct Debit payments offer customers protection under the Direct Debit Guarantee.
Cancellation of your Direct Debit
Cancellation of a Direct Debit agreement will be taken as a cancellation of your recurring service/s with us, if there is any outstanding balance on your account we will request payment by alternative method to clear the balance.
The provision of work, services or products by ISLE CREATIVE is only undertaken on the understanding that you have read and accept these terms and conditions in full.
Right to Assign
This Agreement is personal to you and you may not assign it without our prior express written consent. Should you transfer ownership of the website as part of a transfer of ownership of a business then the new owners will need to come to a new agreement with Isle Creative.
Company Details
Isle Creative, a trading name of WebCentriX Ltd. Montpelier Villa, 6 Vicarage Crescent, Margate, Kent CT9 1LH
Company Number Registered in England and Wales: 07957490
These terms shall be subject to English Law. Any and all matters pursuant to this agreement are governed by English Law and are under exclusive jurisdiction of the English Courts.
By agreeing to these terms and conditions your statutory rights are not affected.
You can view our full terms of business here
Last Updated: 05/10/2017
(Next Review: 10/2018)
